As a lawyer I must provide you with information in writing on the principal aspects of my services to you. This includes the basis on which my fees will be charged. Following receipt of instructions, a letter of engagement will be sent to you that will outline the services that I am providing to you.
My fees are generally charged on a time and attendance basis however sometimes a fixed fee will be agreed with you prior to commencement of work. This is especially the case where I have been engaged to act as a Mediator.
When you phone me to make your first appointment I will advise you of the cost of our first consultation and will, at that time or at our initial meeting depending on the circumstances, discuss my on-going charges to assist you to resolve your problem.
I usually render invoices every month and will require payment within 7 days of receipt of my invoice. I may ask you to pay funds into the Trust account of my instructing solicitor as a retainer for my fees.
Disbursements (such as Court filing fees,service fees, photocopying, tolls, mediation room hire costs, and travel expenses) will be in addition to my fees.
Professional Indemnity Insurance
I hold professional indemnity insurance that meets or exceeds the minimum standards specified by the New Zealand Law Society.
If you have a complaint about my services, I would be happy to meet with you to discuss the nature of the complaint so that we can attempt to resolve it between ourselves.
If you do not wish to have the complaint dealt with in that fashion, or you are not satisfied with the response to your complaint, you may refer your complaint to the New Zealand Law Society